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Delivery

Dead on Arrival (DOA)

45 Day Money Back Guarantee

One Year Free Repair Warranty

Return,Repair and Refund

Missing items, wrong items or package sent

Other special product warranty

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Apparel Return Process

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SHIPPING

Delivery typeDelivery timePrice
DHL Economy*2-7 business days from dispatch date€12.90
DHL Express**1-4 business days from dispatch datefrom €15.90

*Available in: Ireland, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland, and Sweden.
**Available worldwide. Shipping rates are calculated based on product weight in the cart.

Important note for customers of non-EU countries (also UK): Your order may be subject to additional import taxes upon receipt. Please contact your local customs office for more information.

All our prices include VAT. Please contact our customer support representatives, using our contact form, if you need any additional information. The usual order fulfillment time is 2 business days, and the dispatch deadline may vary depending on the availability of the selected products. Please allow an additional day if the compatibility check was selected at checkout. The indicated delivery times are valid from the date of dispatch. Once your parcel is handed over to the carrier, we will send you the tracking number which can be used to follow the status and location of your parcel, from our warehouse to the delivery point you have chosen.

RETURNS AND REFUNDS

At Dodge Spare Parts, we do our best to ensure that our customers are satisfied with their purchases. However, we are conscious that sometimes you may face some inconveniences, which may prompt you to want to return one or more items.

Before use

  • Carefully read the terms and conditions before using the product.
  • The moment you open a package from Dodge Spare Parts, you accept our sales and return terms.
  • Check the package for damage on the outside. Any complaint concerning a damaged package must be reported to the transport company upon delivery.
  • If you receive a broken or incomplete product inside the package, Dodge Spare Parts must be notified within 10 working days by requesting a new return in your Dodge Spare Parts user account and choosing return reason as damaged / incomplete product.
  • Violation of this deadline results in a loss of compensation; this is due to the transport insurance and our deadlines for reporting claims to the carrier in the event of damaged goods.
  • Dodge Spare Parts offers to check whether the ordered part is correct and fits your vehicle according to the chassis number, but it is the customer’s responsibility to check if the part is correct before installing it.

Returns

  • The customer can request the return of an item within 30 day’s after receiving the order.
  • After 30 day’s there is no possibility of making returns. It is your responsibility to check that the part is correct, regardless of when you intend to use it.
  • TRODO sells new parts only and they must be returned in the same condition as they were received.
  • Dodge Spare Parts only accepts unused and clean products that come back with the original box or plastic bag (where

14 Days Free Exchange

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